Refund for change of plans
If your plans change and you no longer need your eSIM, we will review a full refund in eligible cases.
Refund Policy
Change of plans? No problem! Buy your Wavee eSIM with extra peace of mind. You have up to 6 months to request a refund in eligible cases.
Refund types
Refund for incompatible or locked device
If you purchased the eSIM and later realized the device is incompatible or locked, we will review a full refund in eligible cases.
Refund for connectivity issues
If the eSIM does not work due to connectivity issues or local infrastructure problems, we may review a full or partial refund.
How the process works
Our team reviews every request carefully to keep the process clear, fair, and fast.
- 1
Contact our support team and share your order details along with the issue you encountered.
- 2
We review whether the case is eligible based on eSIM usage, device compatibility, and bundle conditions.
- 3
If approved, the refund is processed to the same payment method whenever possible.
Need help with your refund request?
If you still have questions about compatibility, connectivity, or eligibility rules, our team can guide you before you submit the request.