Usage and troubleshooting
My eSIM has no internet. What should I do?
Quick checklist to fix no connection at your destination.
If the eSIM installed correctly but does not connect, review the basic settings before opening a support request.
- 1
Confirm you are in a covered country
The eSIM only connects in destinations included in the purchased package.
- 2
Enable data roaming
On many devices, the eSIM needs data roaming enabled to use partner networks.
- 3
Select the eSIM for mobile data
Confirm the Wavee line is selected as the mobile data line.
- 4
Restart the device
After changing settings, restart the device or turn airplane mode on and off.
Avoid deleting the eSIM while testing. Removing the profile may prevent a new installation.
Need support?
Our team can help with installation, coverage, payment and travel questions.