General Terms

• Wavee offers eSIMs and digital connectivity solutions for domestic and international travel.
• We operate as a commercial platform and aggregator of offers from partner providers and carriers.
• Destination availability, data allowances, speeds, and features may vary depending on the package and local network.

• By accessing the website, app, or completing a purchase, you agree to these General Terms.
• If you do not agree with these rules, you should not access or use the platform or services.
• Continued use after relevant updates means acceptance of the current version of the terms.

• Our services include discovering, purchasing, activating, and managing eSIM packages, as well as support channels made available by Wavee.
• Some packages depend on device compatibility, local coverage, correct configuration, and activation within the indicated timeframe.
• Features such as voice, SMS, top-up, tethering, and use across multiple countries vary according to the purchased package.
• The information shown on the product page and at checkout prevails for each specific offer.

• Service delivery depends on technical providers, mobile carriers, payment gateways, and other specialized partners.
• For purchases made through partners, employers, resellers, or affiliates, additional access, billing, and support rules may apply.
• Wavee is not responsible for obligations assumed directly between you and third parties outside the platform.

• Prices, currencies, applicable taxes, and promotional terms are shown at the time of purchase and may change for new transactions.
• Payment must be approved before the order, eSIM, and any activation instructions are released.
• Cancellations, refunds, and eligibility criteria are governed by the Refund Policy applicable to the order.

• You are responsible for checking device compatibility and correctly following installation and activation instructions.
• You may not use the platform in a fraudulent, abusive, unlawful way, or to infringe third-party rights.
• You must keep your registration and contact details up to date to receive instructions, notices, and support.
• Incorrect device configuration, restrictions from your original carrier, or use outside the package scope may limit service performance.

Personal data collected during browsing, purchase, activation, and support is handled in accordance with our Privacy Policy and, where applicable, our Cookie Policy.

All content on Wavee's platform, including text, layout, software, visual identity, graphic materials, and operational resources, is protected by intellectual property rights and may not be copied, exploited, or reused without authorization.

We work to keep the platform available and the services running as smoothly as possible, but we do not guarantee uninterrupted operation, full coverage in every destination, or identical performance across all underlying networks.

We may revise these General Terms to reflect operational, commercial, technical, or legal changes. Whenever possible, we will notify users of relevant changes through our platform channels.

If you have questions about these General Terms, an order, or the use of your eSIM, please contact our team.